{"id":252,"date":"2026-03-15T11:34:31","date_gmt":"2026-03-15T11:34:31","guid":{"rendered":"https:\/\/qa-knowledge.ebanqo.io\/?p=252"},"modified":"2026-03-15T11:34:31","modified_gmt":"2026-03-15T11:34:31","slug":"how-to-edit-the-welcome-message","status":"publish","type":"post","link":"https:\/\/qa-knowledge.ebanqo.io\/?p=252","title":{"rendered":"How to edit the welcome message"},"content":{"rendered":"\n<p>To edit the welcome message,<\/p>\n\n\n\n<p><strong>1.<\/strong> Click on <em><strong>Configurations<\/strong><\/em><\/p>\n\n\n\n<p><strong>2.<\/strong> Click on <em><strong>Bot settings<\/strong><\/em><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/08\/KB-18.png\" alt=\"\"\/><\/figure>\n<\/div>\n\n\n<p><strong>3.<\/strong> Then click on <em><strong>Bot responses<\/strong><\/em>.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/08\/KB-19.png\" alt=\"\"\/><\/figure>\n<\/div>\n\n\n<p><strong>4.<\/strong> Scroll to find the bot response you want to edit. In this case, we\u2019ll click on <em><strong>Welcome message<\/strong><\/em>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/08\/KB-20.png\" alt=\"\"\/><\/figure>\n\n\n\n<p><strong>5.<\/strong> The welcome message has different parts. We\u2019ll walk you through each of them.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/08\/KB-21.png\" alt=\"\"\/><\/figure>\n<\/div>\n\n\n<ol class=\"wp-block-list\">\n<li><strong>No. 1<\/strong> is the label. Here, you can rename \u201cWelcome message\u201d into something you\u2019re more familiar with. Click on the box containing \u201cWelcome message\u201d, erase it, and type your preferred name.<\/li>\n\n\n\n<li><strong>No. 2<\/strong> is the message type. In this section, you choose if the message will be accompanied by buttons or quick replies, or if you want it to be text only.<\/li>\n\n\n\n<li><strong>No. 3<\/strong> is the default welcome message that comes with the software. This is what your customers see whenever they chat with your bot.<\/li>\n\n\n\n<li><strong>No. 4<\/strong> is the custom message. If you want to create your own welcome message that reflects your brand, type it in this section. It overrides the default message.<\/li>\n\n\n\n<li><strong>No. 5<\/strong> If you check this box, the welcome message will include the default quick replies. These are the services you automated when setting up the bot.<\/li>\n<\/ol>\n\n\n\n<p>If you uncheck the box, you\u2019ll see this:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/08\/KB-22.png\" alt=\"\"\/><\/figure>\n<\/div>\n\n\n<ol class=\"wp-block-list\">\n<li>In <strong>No. 1<\/strong>, type the text that will appear on the quick reply button.<\/li>\n\n\n\n<li><strong>No. 2<\/strong> is the payload. Enter the same text used in No. 1.<\/li>\n\n\n\n<li><strong>No. 3<\/strong> is the Icon URL. You can skip this if you don\u2019t want to add an icon.<\/li>\n\n\n\n<li>In <strong>No. 4<\/strong>, select whether the quick reply is text, email, or phone number.<\/li>\n\n\n\n<li><strong>No. 5<\/strong> is the save button. Once satisfied with your settings, click <strong>Save<\/strong>.<\/li>\n\n\n\n<li>All quick replies you created will appear in <strong>No. 6<\/strong>.<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/08\/KB-23.png\" alt=\"\"\/><\/figure>\n<\/div>\n\n\n<ol class=\"wp-block-list\">\n<li>Click on <strong>Add<\/strong><\/li>\n\n\n\n<li>Click on <strong>Save<\/strong><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>To edit the welcome message, 1. Click on Configurations 2. Click on Bot settings 3. Then click on Bot responses. 4. Scroll to find the bot response you want to edit. In this case, we\u2019ll click on Welcome message. 5. The welcome message has different parts. We\u2019ll walk you through each of them. If you [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-252","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to edit the welcome message - Help center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/qa-knowledge.ebanqo.io\/?p=252\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to edit the welcome message - Help center\" \/>\n<meta property=\"og:description\" content=\"To edit the welcome message, 1. 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