{"id":256,"date":"2026-03-15T11:39:22","date_gmt":"2026-03-15T11:39:22","guid":{"rendered":"https:\/\/qa-knowledge.ebanqo.io\/?p=256"},"modified":"2026-03-15T11:39:22","modified_gmt":"2026-03-15T11:39:22","slug":"how-to-set-your-support-queue-attendance-type","status":"publish","type":"post","link":"https:\/\/qa-knowledge.ebanqo.io\/?p=256","title":{"rendered":"How to set your support queue attendance type"},"content":{"rendered":"\n<p>Support queue attendance type describes how you want to attend to customers on your support queue. You can either attend to them sequentially or randomly.<\/p>\n\n\n\n<p>To set your support queue attendance type, <strong><em>log in<\/em><\/strong> to your account and click on <strong><em>Configurations &gt; Bot Settings<\/em><\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"http:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/06\/new-kb-2.png\" alt=\"How to set customer wait time in eBanqo messenger\"\/><\/figure>\n\n\n\n<p>If editing is not enabled, click on the <strong><em>Enable Edits<\/em><\/strong> button. This allows you to make changes to the support settings.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"http:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/06\/new-kb-3.png\" alt=\"Toggle enable edit button\"\/><\/figure>\n\n\n\n<p>Click on <strong><em>Queue Attendance Type<\/em><\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"http:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/06\/2021-06-19-2.png\" alt=\"How to set support queue attendance type in eBanqo Messenger\"\/><\/figure>\n\n\n\n<p>From the drop-down box, choose your preferred option. Your changes will be saved automatically.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Support queue attendance type describes how you want to attend to customers on your support queue. You can either attend to them sequentially or randomly. To set your support queue attendance type, log in to your account and click on Configurations &gt; Bot Settings. If editing is not enabled, click on the Enable Edits button. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-256","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to set your support queue attendance type - Help center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/qa-knowledge.ebanqo.io\/?p=256\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to set your support queue attendance type - Help center\" \/>\n<meta property=\"og:description\" content=\"Support queue attendance type describes how you want to attend to customers on your support queue. You can either attend to them sequentially or randomly. To set your support queue attendance type, log in to your account and click on Configurations &gt; Bot Settings. If editing is not enabled, click on the Enable Edits button. [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/qa-knowledge.ebanqo.io\/?p=256\" \/>\n<meta property=\"og:site_name\" content=\"Help center\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-15T11:39:22+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/06\/new-kb-2.png\" \/>\n<meta name=\"author\" content=\"superadmin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"superadmin\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/qa-knowledge.ebanqo.io\\\/?p=256#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/qa-knowledge.ebanqo.io\\\/?p=256\"},\"author\":{\"name\":\"superadmin\",\"@id\":\"https:\\\/\\\/qa-knowledge.ebanqo.io\\\/#\\\/schema\\\/person\\\/485ed399b9fc5923c08dccbbbb9763ac\"},\"headline\":\"How to set your support queue attendance type\",\"datePublished\":\"2026-03-15T11:39:22+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/qa-knowledge.ebanqo.io\\\/?p=256\"},\"wordCount\":92,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/qa-knowledge.ebanqo.io\\\/?p=256#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/qa-knowledge.ebanqo.io\\\/wp-content\\\/uploads\\\/2021\\\/06\\\/new-kb-2.png\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/qa-knowledge.ebanqo.io\\\/?p=256#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/qa-knowledge.ebanqo.io\\\/?p=256\",\"url\":\"https:\\\/\\\/qa-knowledge.ebanqo.io\\\/?p=256\",\"name\":\"How to set your support queue attendance type - Help center\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/qa-knowledge.ebanqo.io\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/qa-knowledge.ebanqo.io\\\/?p=256#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/qa-knowledge.ebanqo.io\\\/?p=256#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/qa-knowledge.ebanqo.io\\\/wp-content\\\/uploads\\\/2021\\\/06\\\/new-kb-2.png\",\"datePublished\":\"2026-03-15T11:39:22+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/qa-knowledge.ebanqo.io\\\/#\\\/schema\\\/person\\\/485ed399b9fc5923c08dccbbbb9763ac\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/qa-knowledge.ebanqo.io\\\/?p=256#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/qa-knowledge.ebanqo.io\\\/?p=256\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/qa-knowledge.ebanqo.io\\\/?p=256#primaryimage\",\"url\":\"http:\\\/\\\/qa-knowledge.ebanqo.io\\\/wp-content\\\/uploads\\\/2021\\\/06\\\/new-kb-2.png\",\"contentUrl\":\"http:\\\/\\\/qa-knowledge.ebanqo.io\\\/wp-content\\\/uploads\\\/2021\\\/06\\\/new-kb-2.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/qa-knowledge.ebanqo.io\\\/?p=256#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/qa-knowledge.ebanqo.io\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How to set your support queue attendance type\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/qa-knowledge.ebanqo.io\\\/#website\",\"url\":\"https:\\\/\\\/qa-knowledge.ebanqo.io\\\/\",\"name\":\"Help center\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/qa-knowledge.ebanqo.io\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/qa-knowledge.ebanqo.io\\\/#\\\/schema\\\/person\\\/485ed399b9fc5923c08dccbbbb9763ac\",\"name\":\"superadmin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/37a4bda6dc0e52ef3bbf91cad5c1654e59a6990b36bbb4d38eef79c72ab919aa?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/37a4bda6dc0e52ef3bbf91cad5c1654e59a6990b36bbb4d38eef79c72ab919aa?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/37a4bda6dc0e52ef3bbf91cad5c1654e59a6990b36bbb4d38eef79c72ab919aa?s=96&d=mm&r=g\",\"caption\":\"superadmin\"},\"sameAs\":[\"https:\\\/\\\/qa-knowledge.ebanqo.io\"],\"url\":\"https:\\\/\\\/qa-knowledge.ebanqo.io\\\/?author=1\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to set your support queue attendance type - Help center","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/qa-knowledge.ebanqo.io\/?p=256","og_locale":"en_US","og_type":"article","og_title":"How to set your support queue attendance type - Help center","og_description":"Support queue attendance type describes how you want to attend to customers on your support queue. You can either attend to them sequentially or randomly. To set your support queue attendance type, log in to your account and click on Configurations &gt; Bot Settings. If editing is not enabled, click on the Enable Edits button. [&hellip;]","og_url":"https:\/\/qa-knowledge.ebanqo.io\/?p=256","og_site_name":"Help center","article_published_time":"2026-03-15T11:39:22+00:00","og_image":[{"url":"http:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/06\/new-kb-2.png","type":"","width":"","height":""}],"author":"superadmin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"superadmin"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/qa-knowledge.ebanqo.io\/?p=256#article","isPartOf":{"@id":"https:\/\/qa-knowledge.ebanqo.io\/?p=256"},"author":{"name":"superadmin","@id":"https:\/\/qa-knowledge.ebanqo.io\/#\/schema\/person\/485ed399b9fc5923c08dccbbbb9763ac"},"headline":"How to set your support queue attendance type","datePublished":"2026-03-15T11:39:22+00:00","mainEntityOfPage":{"@id":"https:\/\/qa-knowledge.ebanqo.io\/?p=256"},"wordCount":92,"commentCount":0,"image":{"@id":"https:\/\/qa-knowledge.ebanqo.io\/?p=256#primaryimage"},"thumbnailUrl":"http:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/06\/new-kb-2.png","inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/qa-knowledge.ebanqo.io\/?p=256#respond"]}]},{"@type":"WebPage","@id":"https:\/\/qa-knowledge.ebanqo.io\/?p=256","url":"https:\/\/qa-knowledge.ebanqo.io\/?p=256","name":"How to set your support queue attendance type - Help center","isPartOf":{"@id":"https:\/\/qa-knowledge.ebanqo.io\/#website"},"primaryImageOfPage":{"@id":"https:\/\/qa-knowledge.ebanqo.io\/?p=256#primaryimage"},"image":{"@id":"https:\/\/qa-knowledge.ebanqo.io\/?p=256#primaryimage"},"thumbnailUrl":"http:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/06\/new-kb-2.png","datePublished":"2026-03-15T11:39:22+00:00","author":{"@id":"https:\/\/qa-knowledge.ebanqo.io\/#\/schema\/person\/485ed399b9fc5923c08dccbbbb9763ac"},"breadcrumb":{"@id":"https:\/\/qa-knowledge.ebanqo.io\/?p=256#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/qa-knowledge.ebanqo.io\/?p=256"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/qa-knowledge.ebanqo.io\/?p=256#primaryimage","url":"http:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/06\/new-kb-2.png","contentUrl":"http:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/06\/new-kb-2.png"},{"@type":"BreadcrumbList","@id":"https:\/\/qa-knowledge.ebanqo.io\/?p=256#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/qa-knowledge.ebanqo.io\/"},{"@type":"ListItem","position":2,"name":"How to set your support queue attendance type"}]},{"@type":"WebSite","@id":"https:\/\/qa-knowledge.ebanqo.io\/#website","url":"https:\/\/qa-knowledge.ebanqo.io\/","name":"Help center","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/qa-knowledge.ebanqo.io\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/qa-knowledge.ebanqo.io\/#\/schema\/person\/485ed399b9fc5923c08dccbbbb9763ac","name":"superadmin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/37a4bda6dc0e52ef3bbf91cad5c1654e59a6990b36bbb4d38eef79c72ab919aa?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/37a4bda6dc0e52ef3bbf91cad5c1654e59a6990b36bbb4d38eef79c72ab919aa?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/37a4bda6dc0e52ef3bbf91cad5c1654e59a6990b36bbb4d38eef79c72ab919aa?s=96&d=mm&r=g","caption":"superadmin"},"sameAs":["https:\/\/qa-knowledge.ebanqo.io"],"url":"https:\/\/qa-knowledge.ebanqo.io\/?author=1"}]}},"_links":{"self":[{"href":"https:\/\/qa-knowledge.ebanqo.io\/index.php?rest_route=\/wp\/v2\/posts\/256","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qa-knowledge.ebanqo.io\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/qa-knowledge.ebanqo.io\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/qa-knowledge.ebanqo.io\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/qa-knowledge.ebanqo.io\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=256"}],"version-history":[{"count":1,"href":"https:\/\/qa-knowledge.ebanqo.io\/index.php?rest_route=\/wp\/v2\/posts\/256\/revisions"}],"predecessor-version":[{"id":257,"href":"https:\/\/qa-knowledge.ebanqo.io\/index.php?rest_route=\/wp\/v2\/posts\/256\/revisions\/257"}],"wp:attachment":[{"href":"https:\/\/qa-knowledge.ebanqo.io\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=256"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/qa-knowledge.ebanqo.io\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=256"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/qa-knowledge.ebanqo.io\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=256"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}