{"id":260,"date":"2026-03-15T11:42:50","date_gmt":"2026-03-15T11:42:50","guid":{"rendered":"https:\/\/qa-knowledge.ebanqo.io\/?p=260"},"modified":"2026-03-15T11:42:50","modified_gmt":"2026-03-15T11:42:50","slug":"how-to-enable-or-disable-support-queue-email-notification-in-your-ebanqo-messenger-account","status":"publish","type":"post","link":"https:\/\/qa-knowledge.ebanqo.io\/?p=260","title":{"rendered":"How to enable or disable support queue email notification in your eBanqo Messenger account"},"content":{"rendered":"\n<p>To enable or disable your support queue email notification, <strong><em>log in<\/em><\/strong> to your account and click on <strong><em>Configurations &gt; Bot Settings<\/em><\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/06\/new-kb-2-1.png\" alt=\"\"\/><\/figure>\n\n\n\n<p>If editing is not enabled, click on the <strong><em>Enable Edits<\/em><\/strong> button. This allows you to make changes to the support settings.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/06\/new-kb-3.png\" alt=\"Toggle enable edit button\"\/><\/figure>\n\n\n\n<p>Click on <strong><em>Support Queue Email Notification<\/em><\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/06\/2021-06-19-1.png\" alt=\"How to enable or disable support settings in eBanqo Messenger\"\/><\/figure>\n\n\n\n<p>From the drop-down menu, choose your preferred option.<\/p>\n\n\n\n<p>Click <strong><em>Always<\/em><\/strong> if you want to receive a notification once someone joins the queue.<\/p>\n\n\n\n<p>Select <strong><em>Only when the customer is delayed<\/em><\/strong> if you want to receive an email only when the customer has been on the queue for a while.<\/p>\n\n\n\n<p>Your changes are automatically saved.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To enable or disable your support queue email notification, log in to your account and click on Configurations &gt; Bot Settings. If editing is not enabled, click on the Enable Edits button. This allows you to make changes to the support settings. Click on Support Queue Email Notification. From the drop-down menu, choose your preferred [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-260","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to enable or disable support queue email notification in your eBanqo Messenger account - Help center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/qa-knowledge.ebanqo.io\/?p=260\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to enable or disable support queue email notification in your eBanqo Messenger account - Help center\" \/>\n<meta property=\"og:description\" content=\"To enable or disable your support queue email notification, log in to your account and click on Configurations &gt; Bot Settings. If editing is not enabled, click on the Enable Edits button. This allows you to make changes to the support settings. Click on Support Queue Email Notification. 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