{"id":262,"date":"2026-03-15T11:44:04","date_gmt":"2026-03-15T11:44:04","guid":{"rendered":"https:\/\/qa-knowledge.ebanqo.io\/?p=262"},"modified":"2026-03-15T11:44:04","modified_gmt":"2026-03-15T11:44:04","slug":"how-to-set-your-customer-wait-time","status":"publish","type":"post","link":"https:\/\/qa-knowledge.ebanqo.io\/?p=262","title":{"rendered":"How to set your customer wait time"},"content":{"rendered":"\n<p>To set customer wait time, <strong><em>log in<\/em><\/strong> to your account and click on <strong><em>Configurations &gt; Bot Settings<\/em><\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/06\/new-kb-2.png\" alt=\"How to set customer wait time in eBanqo messenger\"\/><\/figure>\n\n\n\n<p>If editing is not enabled, click on the <strong><em>Enable Edits<\/em><\/strong> button. This allows you to make changes to the support settings.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/06\/new-kb-3.png\" alt=\"Toggle enable edit button\"\/><\/figure>\n\n\n\n<p>Click on <strong><em>Wait Time<\/em><\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"http:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/06\/new-kb-4.png\" alt=\"Click on wait time\"\/><\/figure>\n\n\n\n<p>Click on the toggle icon to set your preferred wait time (it is measured in minutes).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To set customer wait time, log in to your account and click on Configurations &gt; Bot Settings. If editing is not enabled, click on the Enable Edits button. This allows you to make changes to the support settings. Click on Wait Time. Click on the toggle icon to set your preferred wait time (it is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-262","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to set your customer wait time - Help center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/qa-knowledge.ebanqo.io\/?p=262\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to set your customer wait time - Help center\" \/>\n<meta property=\"og:description\" content=\"To set customer wait time, log in to your account and click on Configurations &gt; Bot Settings. 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