{"id":276,"date":"2026-03-15T11:56:26","date_gmt":"2026-03-15T11:56:26","guid":{"rendered":"https:\/\/qa-knowledge.ebanqo.io\/?p=276"},"modified":"2026-03-15T11:56:26","modified_gmt":"2026-03-15T11:56:26","slug":"how-to-manage-a-failed-response","status":"publish","type":"post","link":"https:\/\/qa-knowledge.ebanqo.io\/?p=276","title":{"rendered":"How to manage a failed response"},"content":{"rendered":"\n<p>There will be instances where customers find the answer your chatbot provided unsatisfactory. This is called a failed response. When this happens, the platform logs it so you can review it later and add it to your knowledge base or as a service.<\/p>\n\n\n\n<p>When you add a failed response as a service, you&#8217;re essentially telling the platform to trigger one of the services offered on your bot whenever a particular phrase is typed.<\/p>\n\n\n\n<p>Follow these steps to add a failed response to your knowledge base or as a service.<\/p>\n\n\n\n<p><strong>1.<\/strong> Go to <em><strong>Conversations &gt; Failed Responses<\/strong><\/em><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/08\/2021-08-16-17.png\" alt=\"\"\/><\/figure>\n\n\n\n<p><strong>2.<\/strong> Go to the failed response you want to add either to your knowledge base or to a service.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">To add to the knowledge base<\/h3>\n\n\n\n<p><strong>a.<\/strong> Use the scroll bar at the bottom of your screen and scroll to your preferred question.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/08\/2021-08-16-20.png\" alt=\"\"\/><\/figure>\n\n\n\n<p><strong>b.<\/strong> Click <em><strong>Add this request to a knowledge base<\/strong><\/em>.<\/p>\n\n\n\n<p><strong>c.<\/strong> A modal appears.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/08\/2021-08-16-23.png\" alt=\"\"\/><\/figure>\n\n\n\n<p><strong>d.<\/strong> Click <em><strong>Select Knowledge Base \/ Section<\/strong><\/em>. A dropdown containing all your knowledge bases and sections appears.<\/p>\n\n\n\n<p>Use the arrow beside each knowledge base to add the question to a specific knowledge base section.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/08\/2021-08-16-25.png\" alt=\"\"\/><\/figure>\n\n\n\n<p><strong>e.<\/strong> In the next section, you can edit the existing question and also type in your answer.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/08\/2021-08-16-27.png\" alt=\"\"\/><\/figure>\n\n\n\n<p><strong>f.<\/strong> Click <em><strong>OK<\/strong><\/em>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">To add to a service<\/h3>\n\n\n\n<p><strong>a.<\/strong> Select <em><strong>Add failed response to a service<\/strong><\/em>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/08\/2021-08-16-20.png\" alt=\"\"\/><\/figure>\n\n\n\n<p><strong>b.<\/strong> A modal appears.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/08\/2021-08-16-29-1.png\" alt=\"\"\/><\/figure>\n\n\n\n<p><strong>1.<\/strong> You can edit the customer&#8217;s question if needed.<\/p>\n\n\n\n<p><strong>2.<\/strong> Select the service you want the chatbot to trigger whenever customers type this phrase.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/08\/2021-08-16-30.png\" alt=\"\"\/><\/figure>\n\n\n\n<p>Afterwards, click <em><strong>OK<\/strong><\/em>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>There will be instances where customers find the answer your chatbot provided unsatisfactory. This is called a failed response. When this happens, the platform logs it so you can review it later and add it to your knowledge base or as a service. When you add a failed response as a service, you&#8217;re essentially telling [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-276","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to manage a failed response - Help center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/qa-knowledge.ebanqo.io\/?p=276\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to manage a failed response - Help center\" \/>\n<meta property=\"og:description\" content=\"There will be instances where customers find the answer your chatbot provided unsatisfactory. 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