{"id":280,"date":"2026-03-15T12:06:02","date_gmt":"2026-03-15T12:06:02","guid":{"rendered":"https:\/\/qa-knowledge.ebanqo.io\/?p=280"},"modified":"2026-03-15T12:06:02","modified_gmt":"2026-03-15T12:06:02","slug":"chatting-with-customers","status":"publish","type":"post","link":"https:\/\/qa-knowledge.ebanqo.io\/?p=280","title":{"rendered":"Chatting with customers"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">How to chat with customers on the queue<\/h2>\n\n\n\n<p><strong>1.<\/strong> To chat with a customer on the queue, go to <strong>Conversations &gt; Support Queue<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/06\/new-kb-9.png\" alt=\"How to chat with a customer on the queue in eBanqo Messenger\"\/><\/figure>\n\n\n\n<p><strong>2.<\/strong> Select a customer on the queue to start a chat. A tab containing the customer&#8217;s chat history will open on the right side.<\/p>\n\n\n\n<p>On the bottom-right corner, click <strong>Start chatting with &lt;customer\u2019s name&gt;<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/06\/new-kb-10.png\" alt=\"How to chat with a customer on the queue in eBanqo Messenger\"\/><\/figure>\n\n\n\n<p><strong>3.<\/strong> Click <strong>Start chatting with Onyi Nwankwo<\/strong>. A confirmation modal appears.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/06\/new-kb-11.png\" alt=\"How to chat with customers on eBanqo Messenger\"\/><\/figure>\n\n\n\n<p><strong>4.<\/strong> Click <strong>Yes<\/strong> to begin the conversation with the customer.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">How to reassign a customer on the queue<\/h2>\n\n\n\n<p>You may reassign a customer to another agent if you believe another agent is better equipped to handle the inquiry.<\/p>\n\n\n\n<p><strong>1.<\/strong> Select the customer from the queue.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"http:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/06\/new-kb-12.png\" alt=\"How to reassign a customer to another agent\"\/><\/figure>\n\n\n\n<p><strong>2.<\/strong> Click the three dots at the top-right corner of the screen.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/06\/new-kb-12-1.png\" alt=\"How to reassign a customer in eBanqo Messenger\"\/><\/figure>\n\n\n\n<p><strong>3.<\/strong> Select <strong>Assign to another support agent<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/06\/2021-06-28.png\" alt=\"How to reassign a customer in eBanqo Messenger\"\/><\/figure>\n\n\n\n<p><strong>4.<\/strong> A modal appears. Select the preferred agent from the dropdown list or type the agent&#8217;s name. Then click <strong>Assign<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/06\/new-kb-13.png\" alt=\"How to reassign a customer to another agent\"\/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">How to end a conversation or chat<\/h2>\n\n\n\n<p>Ending a chat closes the open conversation tab. This may happen when the customer&#8217;s issue has been resolved or the customer stops responding.<\/p>\n\n\n\n<p><strong>1.<\/strong> Click the three dots at the top-right corner.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/06\/2021-06-28-2.png\" alt=\"How to end a chat in eBanqo Messenger\"\/><\/figure>\n\n\n\n<p><strong>2.<\/strong> A modal appears. Select a reason for ending the chat from the dropdown menu.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/06\/2021-06-28-3.png\" alt=\"How to end a chat in eBanqo Messenger\"\/><\/figure>\n\n\n\n<p><strong>3.<\/strong> Click <strong>End Chat<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to chat with customers on the queue 1. To chat with a customer on the queue, go to Conversations &gt; Support Queue. 2. Select a customer on the queue to start a chat. A tab containing the customer&#8217;s chat history will open on the right side. On the bottom-right corner, click Start chatting with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-280","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Chatting with customers - Help center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/qa-knowledge.ebanqo.io\/?p=280\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Chatting with customers - Help center\" \/>\n<meta property=\"og:description\" content=\"How to chat with customers on the queue 1. 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