{"id":282,"date":"2026-03-15T12:08:26","date_gmt":"2026-03-15T12:08:26","guid":{"rendered":"https:\/\/qa-knowledge.ebanqo.io\/?p=282"},"modified":"2026-03-15T12:08:26","modified_gmt":"2026-03-15T12:08:26","slug":"reports-how-to-view-reports","status":"publish","type":"post","link":"https:\/\/qa-knowledge.ebanqo.io\/?p=282","title":{"rendered":"Reports: How to view reports"},"content":{"rendered":"\n<p>Reports give you insight into platform analytics. Some reveal your agents&#8217; activities, while others show how often your customers use the services in your chatbot.<\/p>\n\n\n\n<p>eBanqo Messenger has six (6) broad categories of reports:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Messages<\/h2>\n\n\n\n<p>Messages show the total number of messages exchanged between customers, your bot, and support agents on the platform.<\/p>\n\n\n\n<p><strong>a. Number of Messages<\/strong><\/p>\n\n\n\n<p>This is the sum of all messages from a selected platform or across all platforms your bot is active on.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>User messages \u2013 all messages from customers<\/li>\n\n\n\n<li>Support messages \u2013 messages exchanged between customers and support agents<\/li>\n\n\n\n<li>Bot messages \u2013 messages exchanged between customers and the chatbot<\/li>\n\n\n\n<li>Successful push notifications \u2013 broadcast messages successfully sent<\/li>\n\n\n\n<li>Pending push notifications \u2013 broadcast messages yet to be delivered<\/li>\n\n\n\n<li>Failed push notifications \u2013 broadcast messages that were not delivered<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/08\/KB-E-1.png\" alt=\"\"\/><\/figure>\n\n\n\n<p><strong>b. Messages by Platform<\/strong><\/p>\n\n\n\n<p>This report shows the total messages exchanged on each platform where your chatbot is active.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/08\/KB-F.png\" alt=\"\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">2. Chat Sessions<\/h2>\n\n\n\n<p>This report lists customers who have chatted with your bot or support team.<\/p>\n\n\n\n<p><strong>a. Bot Sessions<\/strong> \u2013 customers who chatted with the chatbot.<\/p>\n\n\n\n<p><strong>b. Support Sessions<\/strong> \u2013 customers who chatted with your support team.<\/p>\n\n\n\n<p>Both include the customer name, platform, and last chat date.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/08\/KB-G.png\" alt=\"\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">3. Customer Service<\/h2>\n\n\n\n<p>This report shows information about agent activity and performance.<\/p>\n\n\n\n<p>It includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Agent name<\/li>\n\n\n\n<li>Number of customers handled within a selected timeframe<\/li>\n\n\n\n<li>Average rating<\/li>\n\n\n\n<li>Login activity<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/08\/KB-H.png\" alt=\"\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">4. New Customers<\/h2>\n\n\n\n<p>This report shows the number of customers interacting with you for the first time within a selected timeframe.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/08\/KB-I.png\" alt=\"\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">5. Service Usage<\/h2>\n\n\n\n<p>This report shows the services customers perform on your chatbot, the transaction status (successful or failed), the date, and the platform used.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/08\/KB-J.png\" alt=\"\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">6. Conversations<\/h2>\n\n\n\n<p>This report shows conversation patterns and peak interaction hours.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/08\/KB-K.png\" alt=\"\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">How to retrieve reports<\/h2>\n\n\n\n<p>You can export reports as PDF, Excel, or CSV files.<\/p>\n\n\n\n<p><strong>1.<\/strong> Log in to your account and click <strong>Reports<\/strong>.<\/p>\n\n\n\n<p><strong>2.<\/strong> Select the report you want to download.<\/p>\n\n\n\n<p><strong>3.<\/strong> When the report loads, export it using the following steps:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/08\/KB-L.png\" alt=\"\"\/><\/figure>\n\n\n\n<p><strong>Step 1:<\/strong> Select the report you want.<\/p>\n\n\n\n<p><strong>Step 2:<\/strong> Choose the date range.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/08\/2021-08-19-1.png\" alt=\"\"\/><\/figure>\n\n\n\n<p>Note: Reports older than six (6) months cannot be viewed or downloaded.<\/p>\n\n\n\n<p><strong>Step 3:<\/strong> Select the platform.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/08\/2021-08-19.png\" alt=\"\"\/><\/figure>\n\n\n\n<p>If you want reports across all platforms, choose <strong>All platforms<\/strong>.<\/p>\n\n\n\n<p><strong>Step 4:<\/strong> Click <strong>Fetch Data<\/strong>.<\/p>\n\n\n\n<p><strong>Step 5:<\/strong> Export or print the report (PDF, CSV, or Excel).<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2021\/08\/2021-08-19-6-1.png\" alt=\"\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Reports give you insight into platform analytics. Some reveal your agents&#8217; activities, while others show how often your customers use the services in your chatbot. eBanqo Messenger has six (6) broad categories of reports: 1. Messages Messages show the total number of messages exchanged between customers, your bot, and support agents on the platform. a. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-282","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reports: How to view reports - Help center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/qa-knowledge.ebanqo.io\/?p=282\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reports: How to view reports - Help center\" \/>\n<meta property=\"og:description\" content=\"Reports give you insight into platform analytics. 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