{"id":287,"date":"2026-03-15T12:14:34","date_gmt":"2026-03-15T12:14:34","guid":{"rendered":"https:\/\/qa-knowledge.ebanqo.io\/?p=287"},"modified":"2026-03-15T12:14:34","modified_gmt":"2026-03-15T12:14:34","slug":"how-to-manage-working-hours","status":"publish","type":"post","link":"https:\/\/qa-knowledge.ebanqo.io\/?p=287","title":{"rendered":"How to Manage Working Hours"},"content":{"rendered":"\n

<\/p>\n\n\n\n

Managing your working hours on the eBanqo platform is essential, especially when using the live chat feature. It allows your customers to know when you’re available to provide real-time support, ensuring seamless interaction between your support team and customers.<\/p>\n\n\n\n

Follow the steps below to configure your working hours.<\/p>\n\n\n\n

Step 1: Setting up Working Hours<\/h4>\n\n\n\n
    \n
  1. Go to the Configuration<\/strong> tab on the platform.<\/li>\n\n\n\n
  2. Select Working Hours<\/strong> from the list of configuration options.<\/li>\n<\/ol>\n\n\n\n
    \"How<\/figure>\n\n\n\n

    Step 2: Setting Up Standard Working Hours<\/h4>\n\n\n\n
      \n
    1. Adjust your working days by unchecking any days when services will not be available (for example Saturday or Sunday).<\/li>\n\n\n\n
    2. For active days, set the start and end time when your support team will be available.<\/li>\n<\/ol>\n\n\n\n
      \"How<\/figure>\n\n\n\n

      Step 3: Configuring Special Working Hours<\/h4>\n\n\n\n
        \n
      1. If there are specific days when your working hours differ (such as holidays or special events), create a Special Working Hours Configuration<\/strong>.<\/li>\n\n\n\n
      2. Select the date(s) and define the modified working hours for those days.<\/li>\n<\/ol>\n\n\n\n

        This is useful for holidays like Christmas or special events where working hours change.<\/p>\n\n\n\n

        \"How<\/figure>\n\n\n\n

        Step 4: Saving Your Configuration<\/h4>\n\n\n\n
          \n
        1. After making the changes, click Save Changes<\/strong> to apply your new working hours.<\/li>\n\n\n\n
        2. Your updated working hours will be reflected during customer interactions, letting users know when your support team is available for live chat.<\/li>\n<\/ol>\n\n\n\n
          \"How<\/figure>\n","protected":false},"excerpt":{"rendered":"

          Managing your working hours on the eBanqo platform is essential, especially when using the live chat feature. It allows your customers to know when you’re available to provide real-time support, ensuring seamless interaction between your support team and customers. Follow the steps below to configure your working hours. Step 1: Setting up Working Hours Step […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-287","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"acf":[],"yoast_head":"\nHow to Manage Working Hours - Help center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/qa-knowledge.ebanqo.io\/?p=287\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Manage Working Hours - Help center\" \/>\n<meta property=\"og:description\" content=\"Managing your working hours on the eBanqo platform is essential, especially when using the live chat feature. 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