{"id":301,"date":"2026-03-15T19:31:01","date_gmt":"2026-03-15T19:31:01","guid":{"rendered":"https:\/\/qa-knowledge.ebanqo.io\/?p=301"},"modified":"2026-03-15T19:31:01","modified_gmt":"2026-03-15T19:31:01","slug":"listed-faqs-2","status":"publish","type":"post","link":"https:\/\/qa-knowledge.ebanqo.io\/?p=301","title":{"rendered":"Listed FAQs"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">How to Configure Listed FAQs on eBanqo<\/h2>\n\n\n\n<p><strong>Listed FAQs<\/strong> \u2013 A menu-list based chatbot feature that guides users through predefined questions. Users select from menu options, and depending on what they click, the bot provides the defined response to that question.<\/p>\n\n\n\n<p><strong>Step 1:<\/strong> Click on <strong>Configurations \u2192 Knowledge Bases<\/strong> and select <strong>Listed FAQs<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2025\/01\/Step-4-3.png\" alt=\"Listed FAQs\"\/><\/figure>\n\n\n\n<p><strong>Step 2: Activate Listed FAQs<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Select <strong>Listed FAQs<\/strong> and toggle the option to activate it.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2025\/01\/Step-2-4.png\" alt=\"Listed FAQs\"\/><\/figure>\n\n\n\n<p><strong>Step 3: Fill in the Question and Response<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enter your question in the <strong>Question<\/strong> field and the corresponding answer in the <strong>Response<\/strong> field. Once done, click <strong>Create<\/strong> to add the FAQ. Repeat the process to add more FAQs.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2025\/01\/Step-3-4.png\" alt=\"Listed FAQs\"\/><\/figure>\n\n\n\n<p><strong>Step 4: Select FAQs for Display<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use the toggle button next to each FAQ to select which ones you want to display to your customers. Note: You can select up to <strong>12 FAQs<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2025\/01\/Step-5-2.png\" alt=\"Listed FAQs\"\/><\/figure>\n\n\n\n<p><strong>Step 5: Set View Preference<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on <strong>Set View Preference<\/strong> to choose how your FAQs will be displayed.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2025\/01\/Step-6.png\" alt=\"Listed FAQs\"\/><\/figure>\n\n\n\n<p><strong>Step 6: Choose a View Option<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can choose between:<ul><li><strong>Questions on Menu<\/strong><\/li><li><strong>One Button for All FAQs<\/strong><\/li><\/ul>A preview will appear on the right side of the screen. Click <strong>Save Preference<\/strong> when satisfied.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2025\/01\/Step-7.png\" alt=\"Listed FAQs\"\/><\/figure>\n\n\n\n<p><strong>Step 7: Activate Listed FAQs<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Toggle the activation switch to enable Listed FAQs.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/qa-knowledge.ebanqo.io\/wp-content\/uploads\/2025\/01\/Step-8.png\" alt=\"Listed FAQs\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>How to Configure Listed FAQs on eBanqo Listed FAQs \u2013 A menu-list based chatbot feature that guides users through predefined questions. Users select from menu options, and depending on what they click, the bot provides the defined response to that question. Step 1: Click on Configurations \u2192 Knowledge Bases and select Listed FAQs. Step 2: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-301","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Listed FAQs - Help center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/qa-knowledge.ebanqo.io\/?p=301\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Listed FAQs - Help center\" \/>\n<meta property=\"og:description\" content=\"How to Configure Listed FAQs on eBanqo Listed FAQs \u2013 A menu-list based chatbot feature that guides users through predefined questions. 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