Managing your working hours on the eBanqo platform is essential, especially when using the live chat feature. It allows your customers to know when you’re available to provide real-time support, ensuring seamless interaction between your support team and customers.

Follow the steps below to configure your working hours.

Step 1: Setting up Working Hours

1. Go to the Configuration tab on the platform.
2. Select Working Hours from the list of configuration options.

Step 2: Setting Up Standard Working Hours

1. Adjust your working days by unchecking any days when services will not be available (for example Saturday or Sunday).
2. For active days, set the start and end time when your support team will be available.

Step 3: Configuring Special Working Hours

1. If there are specific days when your working hours differ (such as holidays or special events), create a Special Working Hours Configuration.
2. Select the date(s) and define the modified working hours for those days.

This is useful for holidays like Christmas or special events where working hours change.

Step 4: Saving Your Configuration

1. After making the changes, click Save Changes to apply your new working hours.
2. Your updated working hours will be reflected during customer interactions, letting users know when your support team is available for live chat.