How to Create Tags

• Login to ebanqo.io and go to Configurations on the menu bar.

• Select Tags from the list of available apps.

• Click on Create New Tags.

• Enter the preferred tag name and the detailed description, select the preferred color, and click Create.

View the list of available tags.

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How to Use Created Tags

• During an ongoing conversation, an agent can select a tag to label the conversation appropriately, enabling easier reference later.

• For chat conversations that have been concluded, agents can label them using the following steps:
• Within the conversation, select Ticketing.

• Under ticketing, select the appropriate conversation and choose your preferred reference tag.

• Apply the tag to enable easier reference later.