KB Categories: Platform Settings

Learn how to create or delete a user, edit permissions, and perform other account management activities.

Platform Settings

Setting up your preferred channel(s) in few simple steps. This is how you do it:

How to Configure Listed FAQ Go to Configuration Select Knowledge Base3. Select Listed FAQs and

To edit the welcome message, 1. Click on configurations 2. Click on Bot settings

Go to configurations > working hours. A modal appears. To change working hours To change

Support queue attendance type describes how you want to attend to customers on your support

To enable or disable your support queue email notification, log in to your account. Click

To enable or disable your support queue email notification, log in to your account. Click

To set customer wait time, log in to your account. Click on configurations > bot

To delete a user, go to configuration > users. Using the slider at the bottom

To create a new user, go to configurations > users. Click on the button Create