Welcome to our Help Center! This manual will guide you through the essentials of using our ticketing system.
Introduction to the Ticketing System
Our ticketing system is designed to streamline handling customer support inquiries.
- Bot Interaction: When a customer interacts with your chatbot a ticket is created.
- Offline Messages: A ticket is generated when a customer leaves a message outside working hours.
- Live Agent Chats: A ticket is created when a customer interacts with a live agent.
- Manual Ticket Creation: Create tickets manually using the “Create Ticket” button.
Managing Tickets
Navigate to “My Tickets” to view all open and resolved tickets.
