How to create tags
- Login to ebanqo.io and go to configurations on the menu bar
- Select Tags from the list of available apps
- Click on “Create new tags”
- Input the preferred tag name and description, select the preferred color, and create
View the list of available tags
How to use created Tags
- For ongoing conversations an agent is chatting with a customer you can select a tag to label the conversation appropriately
- For concluded chat conversations agents can label conversations through ticketing.
- Within Conversation select ticketing
- Under ticketing select the appropriate conversation and choose your preferred reference tag
- Apply the tag for easier reference
