Users with permissions are allowed access to Broadcast messages to initiate two-way engagement with customers for promos, feedback, information distribution, OTP authentication, etc.

Types of Broadcast messages:

• Template broadcast messages
• Free Text broadcast messages

Creating Broadcast Message Templates

1. Go to Broadcast messages on the side menu.
2. Select Manage Templates and click on “Add Template”.
3. Fill in the provided fields.
4. Select the template category.
5. Select the template type (Standard text or Media/Interactive) then preview and submit.

Send Broadcast Message (Free Text)

1. Go to Broadcast messages.
2. Click “Create Broadcast Message”.
3. Select Free Text and insert the message body.
4. Add buttons if needed.
5. Add filters like channel, location, gender, or age.
6. Preview and submit.

Send Broadcast Message (Template)

1. Go to Broadcast messages.
2. Click “Create Broadcast Message”.
3. Select Template and choose an approved template.
4. Insert custom placeholders if required.
5. Add filters if needed.
6. Preview and submit.
7. Select the recipients from the contact list.